Our policy lasts 2 days. If 2 days have gone by since your purchase of our service, unfortunately, we can’t offer you a refund or exchange unless there is a genuine reason for the cancellation or we haven't started the work, and the refund if granted will subject to a cancellation fee, which is 50% of the payment amount received.
Approval not guaranteed by the approving authority will not be considered as the ground of non-performance of service.
Notwithstanding containing in the above paragraph, no refund shall be granted in the case of mistake in wrong details entered by the user.
Also, the fees which we have paid on your behalf to other Institutions, professionals or contractors, DSC fees and other government fees, and proportionate other charges, will not able for refund in any case.
To complete your refund, we require a receipt or proof of purchase and a mail to help@loanwiser.in with your order id.
Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:
Inforvio Technologies Private Limited
2, NGGO Colony, 3rd Street,
Erode – 638009
Cancellation
In case of any cancellation by the user within two days of the payment, all the money paid by the customer would be initiated for refund , provided the service is not delivered yet by Loanwiser platform.